Simple, fair, and fast — the way it should be.
If something isn’t right, you have 30 days from the day your order is delivered to start a return. Items should be unused and in their original packaging whenever possible.
Start your return from the My Orders page — find the order, tell us what went wrong, and our team will contact you within one business day with instructions.
Refunds go back to your original payment method within 5–7 business days of us receiving the item. Original shipping charges aren’t refundable, and unless we made a mistake, return shipping is on you — USPS is usually the simplest way back.
Open My Orders, find your order, and tell us why. Takes about a minute.
We’ll send instructions. Pack it up and ship back via USPS within 7 days.
Once it arrives, we refund your original payment method within 5–7 business days.
Carriers: orders ship via USPS or Amazon Shipping — whichever gets your order to you fastest.
Processing: orders ship within 1–2 business days of being placed. Handcrafted items may take an extra 1–2 days for production.
Rates: a flat $7.50 on orders under $75 — free on orders of $75 or more.
Destinations: we currently ship to US addresses, including PO boxes (via USPS).
Damaged in transit? Contact us within 48 hours of delivery with a photo and we’ll replace the item or refund you in full — your choice.
Coffee and food items are final sale for health reasons. Custom and personalized pieces (custom colors, names, designs) are non-returnable unless they arrive damaged.
Everything else in the shop is covered by the 30-day promise above. When in doubt, send us a message — we’re a small shop and we answer our own messages.
